1. Who we are
This Privacy Notice explains how ComplyMesh ("we", "us", "our") collects, uses, and safeguards personal data when you interact with our website complymesh.com and the related products, services, and communications we provide (collectively, the "Services").
2. Key terms
- Personal data: Any information that identifies or can reasonably identify a natural person (e.g., name, e-mail address, IP address).
- Processing: Any operation performed on personal data, such as collection, storage, use, disclosure, or erasure.
- User ("you"): Any visitor to the Site, recipient of our newsletters, customer contact, or other individual whose personal data we process in connection with the Services.
- Controller: We determine the purpose and means of processing your personal data.
3. What information we process and why
| Context | Data Categories | Purpose |
|---|---|---|
| Site visitors | IP address, browser details, referring URL | Improve site performance, detect abuse, generate aggregated usage statistics. |
| Contact or demo requests | Name, work e-mail, company, message | Respond to enquiries, schedule demos, provide product information. |
| Customers & trial users | Business contact details, billing data, account credentials, audit logs. | Provide and administer the Services, deliver support, invoicing. |
| Marketing events & webinars | Registration details, company, job title | Event logistics, post-event follow-up, lead management. |
4. Cookies and analytics
We use first-party and third-party cookies to remember preferences, measure site traffic, and improve content. You can control cookies via your browser settings or the cookie banner presented on first visit. For details, see our separate Cookie Policy.
5. Sharing your data
We disclose personal data only:
- To service providers (e.g., hosting, CRM, analytics, email marketing) bound by confidentiality and data-processing agreements;
- To authorities if required by law, court order, or to defend legal rights;
- In reorganisation events (merger, acquisition) where data transfer is necessary.
We do not sell personal data.
6. International transfers
Where data leaves the European Economic Area, we rely on:
- Adequacy decisions (e.g., EU–US Data Privacy Framework);
- Standard contractual clauses approved by the European Commission; or
- Other permitted safeguards under GDPR Art. 46.
7. Data retention
We retain personal data only for as long as necessary:
- Contact enquiries – 24 months after last interaction;
- Marketing lists – until you unsubscribe or 24 months of inactivity;
- Contract records – 7 years after contract end (tax & audit);
- Recruitment data – 6 months after position filled unless you consent to longer retention.
8. Your rights
Subject to local law, you can:
- Access a copy of your personal data.
- Rectify inaccurate or incomplete data.
- Erase data (“right to be forgotten”) where no legal ground to keep it.
- Restrict processing in certain circumstances.
- Port data to another controller in a structured, machine-readable format.
- Object to processing based on legitimate interest or direct marketing.
- Withdraw consent at any time (affects future processing).
To exercise any right, email [email protected]. We may request verification of identity.
9. Security
We employ industry-standard safeguards: HTTPS, encryption in transit and at rest, access controls, and regular penetration testing. However, no internet transmission is entirely secure; you use the Site at your own risk.
10. Children
ComplyMesh Services are directed to business users. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently done so, please contact us for deletion.
11. Links to third-party sites
Our Site may link to external resources. We are not responsible for their privacy practices. Review their policies before providing personal data.
12. Changes to this notice
We may update this Privacy Notice periodically. Material changes will be highlighted on this page or via e-mail when appropriate. Continued use of the Services after changes signals acceptance.
13. Contact us
Questions about these Terms? Please write to [email protected]